What it does
Enquiries land in ServiceM8
A WhatsApp message from a new customer appears in your ServiceM8 Inbox, ready to convert into a job or quote with the contact details already filled in.
Reply from the job
Open any job and tap WhatsApp to see the whole conversation and reply — from your business number, with the thread saved against the job for the rest of the team.
Suggested replies
Optional AI drafts a reply using your business details and the conversation so far. You read it, edit if you want, and choose whether to send. Nothing is sent automatically.
Keep your number and your app
Connect the number you already use. With WhatsApp’s coexistence onboarding, the app on your phone keeps working exactly as it does today.
How it works
- Install the add-on from your ServiceM8 account and approve access.
- Connect your WhatsApp Business number through WhatsApp’s own secure signup.
- Messages start flowing both ways — into your ServiceM8 Inbox and jobs, and back out to your customers.
Built on the official WhatsApp Business Platform from Meta. Requires a ServiceM8 account with the Inbox add-on enabled.
About us
ServiceHQ is a trading name of OnSpec Software Ltd, a software company registered in England and Wales (company number 17328057), building tools for the trades. Our other product, Flint, is an AI onsite guide for heating engineers.
Questions or support: admin@onspecsoftware.com — we reply within one working day.